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windows problem

Discussion in '1010011010' started by Anthony, Apr 21, 2017.

  1. Anthony

    Anthony Well-Known Member

    2,224
    Nov 7, 2000
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    [​IMG]

    My son has his message when he tries to log into Windows 10. I'm no help with the pc, what is this, apart from being upside down that is?
     
  2. pete

    pete chronic procrastinator Staff Member

    9,350
    Nov 14, 1999
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    Has it just gotten that latest windows 10 update?

    Have you got Avast antivirus installed?
     
  3. Anthony

    Anthony Well-Known Member

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    10 update, I don't know.
    Avast, No.
     
  4. pete

    pete chronic procrastinator Staff Member

    9,350
    Nov 14, 1999
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    Interesting. Anyway there's a thread on the Spiceworks forum that has a fix for this. You won't like it.

    "We can't sign into your account"
     
  5. Anthony

    Anthony Well-Known Member

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    I speed read that, thanks. I'll have a good look at it later. Cheers Pete.
     
  6. Anthony

    Anthony Well-Known Member

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    Well that didn't work.

    Avast was on the pc. We uninstalled it (didn't work), we put it back on and updated it (didn't work). Various other things....
     
  7. chris d

    chris d Well-Known Member

    1,169
    Mar 15, 2009
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    shite.
     
  8. Anthony

    Anthony Well-Known Member

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    I have youtube open in the ipad and we're going through videos. The first one didn't work so we imporvised. Currently backing up his data.
     
  9. Anthony

    Anthony Well-Known Member

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    more or less working now.
    I've hated every second of this.
     
  10. pete

    pete chronic procrastinator Staff Member

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    What was it in the end?
     
  11. Anthony

    Anthony Well-Known Member

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    corrupted user file. I had to dig into a User Profiles folder and change the name of a file. This just got it working. All his files were backed up, which is a good thing because now they're gone. Still it's not working properly, the Start menu isn't displaying like it used to. The Mail app isn't launching, his bookmarks are all gone.
    The next time he starts the pc I think there's a good chance it will happen again.
     
  12. Theseus Mock

    Theseus Mock Well-Known Member Supporter

    832
    Apr 24, 2002
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    +1,305 / 62 / -0
    Was it ntuser.dat? That could make you believe the files were deleted but they should still be about. ntuser.dat contains user interface details and prefs of the logged in user.
     
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  13. chris d

    chris d Well-Known Member

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    We're all routing for you man.
     
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  14. Anthony

    Anthony Well-Known Member

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    Yea, something like that. I was able to locate his documents and back them up but now they seem gone???
     
  15. Theseus Mock

    Theseus Mock Well-Known Member Supporter

    832
    Apr 24, 2002
    Ratings:
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    Another thing to check:

    The folders you backed up are inside a hidden folder. Similar to the way OS X hides the ~/Library directory.

    • Open This PC, click View and select Options.
    • In the Folder Options window, choose View, select Show hidden files, folders, and drives, and then click OK.
    Then go browse within C:\Users\[YOURUSERNAME] and look for folders with a transparent style, they're the hidden folders.
     
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  16. magicbastarder

    magicbastarder Well-Known Member

    660
    Sep 14, 2006
    Ratings:
    +839 / 3 / -0
    i have my sister's laptop at the moment, possibly a similar issue. looks like user profile corruption. can't log on, user profile service cannot be loaded.
     
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