pissypants
Well-Known Member
NTL are having their 2nd nationwide breakdown of broadband within a week.
Great when you're working from home. I'm going to change service provider as soon as possible.
Seriously, what the fuck is up with them? Are they on the way out or something?
The week before last I waited a whole day at home just for them not to call.
This was a repeat of what had happened 8 months ago when I was getting conected.
Oh and don't bother calling "support" in this situation.
After you've waited 40 minutes in the call queue you'll realise that nobody can contact the service person coming to you, but despite this will tell you that they are no more than 15 minutes away.
You'll never get the same person twice in the call centre when you call for an update (even though they try to appease you by giving you their name and telling you to call them back). This is especially helpful when they don't (can't?) record any updates on their system and cannot transfer your call to the person you were talking to previously.
A supervisor will *never* be available. (ON one particular day I made 10 calls to them, and asked for a supervisor each time)
Eventually the service person will call at the wrong time of day, and call the wrong phone number when they get there (despite how many times you stress not to call the account holders number or how many alternative numbers you give).
Great when you're working from home. I'm going to change service provider as soon as possible.
Seriously, what the fuck is up with them? Are they on the way out or something?
The week before last I waited a whole day at home just for them not to call.
This was a repeat of what had happened 8 months ago when I was getting conected.
Oh and don't bother calling "support" in this situation.
After you've waited 40 minutes in the call queue you'll realise that nobody can contact the service person coming to you, but despite this will tell you that they are no more than 15 minutes away.
You'll never get the same person twice in the call centre when you call for an update (even though they try to appease you by giving you their name and telling you to call them back). This is especially helpful when they don't (can't?) record any updates on their system and cannot transfer your call to the person you were talking to previously.
A supervisor will *never* be available. (ON one particular day I made 10 calls to them, and asked for a supervisor each time)
Eventually the service person will call at the wrong time of day, and call the wrong phone number when they get there (despite how many times you stress not to call the account holders number or how many alternative numbers you give).
