advice on making a stink about a laptop fault (1 Viewer)

[nooleen]

i got a moderately fancy new laptop last november and the casing is coming apart (screw keeps coming loose) in the same place for the third time - it's been in to the shop for repairs twice already and it started coming apart again within a couple of days of the most recent repair

it's an assembly fault, not damage by me, but it's already caused other damage to the casing as a result, which they didn't repair when it was in

anyone got any experience of customer service or whatever and know what kind of threats i can legitimately make?
i want a complete replacement at this stage and would chance demanding compensation for all the fuckery if i thought it was a goer

i've already been left without a computer for two weeks (altogether, not each time) during the previous repairs

 

[pete]

where'd you buy it?

 

[nooleen]

currys

 

[pete]

NOT HELPFUL

geographically where? You'll need to go in quoting the relevant merchantable quality provisions of the relevant jurisdictions' sale of goods act and demanding the refund you're entitled to from a mister manager.

can you bring a friend to video you being ejected from the premises?

 

[Lili Marlene]

At this point tell them if they don't sort this out you're going to go to the ombudsman. Most companies would prefer to pay out rather than go through an ombudsman investigation, they are charged about 500 quid for the pleasure of being investigated.

If you do go to the ombudsman the main thing they'll want to be sure about is that you have attempted to deal with Currys following their own complaints policy and it didn't fix the problem. You can't use the ombudsman to circumvent a companies complaints process itself.

Be reasonable but don't let them fob you off with stuff about complaining to the manufacturer. You bought the item from Currys, any problems with it are Currys problem not yours.

 

[nooleen]

NOT HELPFUL

geographically where? You'll need to go in quoting the relevant merchantable quality provisions of the relevant jurisdictions' sale of goods act and demanding the refund you're entitled to from a mister manager.

oh
i thought you meant what shop/ebay/guy at a car boot sale etc

currys of princes street, edinburgh, occupied scotland

thanks @Lili Marlene

 

[magicbastarder]

have you asked for a refund or complete replacement yet?

 

[7 - No tomorrow]

Parts and labour should be covered under your original warranty?

Their method of fixing has not worked and you want a replacement.

You're still within the first year. Tell them you want a new one.

Good luck.

 

[nooleen]

have you asked for a refund or complete replacement yet?

not yet, i want to know what i'm entitled to demand before i call them

 

[therealjohnny]

My missus got barred from PC World for arguing about something just like this

Barred. from PC World.

 

[magicbastarder]

i'd ask for a refund, as they have pretty much demonstrated that there may be a design flaw in that model.

 

[nooleen]

My missus got barred from PC World for arguing about something just like this

Barred. from PC World.

was she being un-PC?

 

[nooleen]

so i rang these cunts, they've informed me that under their 'fourth repair no-lemons guarantee' they'll only replace it if it breaks for a FOURTH time

 

[nooleen]

now to dig out my shitty old slow-as-balls laptop once again as the fancy new one disappears for another week of repairs

 

[nooleen]

this page of almost entirely one-star reviews for their repair service isn't helping my expectations

Knowhow reviews | Customer reviews of Knowhow | www.knowhow.com

 

[washingcattle]

I will never shop in Currys again as long as I live. Their customer service is basically a giant fuck you. I genuinely think their moto is the customer is always a cunt.

 

[7 - No tomorrow]

the customer is always a cunt.

Isn't that your motto?

 

[Cornu Ammonis]

Yeah, I found them to be immensely unhelpful even though I was looking to give them more money.

 

[nooleen]

they've been fine for me apart from completely failing to fix the problem

 

[7 - No tomorrow]

Yeah, I found them to be immensely unhelpful even though I was looking to give them more money.

Clever as it is, please change your avatar.