NTL / UPC / Virgin Media Broadband (1 Viewer)

[pete]

they've only put in fibre to their local cabinets, not to each house

 

[pete]

bah.

 

[HMD]

they've only put in fibre to their local cabinets, not to each house

so what your saying is i should be able to get the upgrade?

 

[pete]

as soon as your local cabinet is upgraded, yes

 

[HMD]

thanks. i'll fill in the form later

 

[Wayne]

I filled out the form 2 weeks ago when I saw it on this thread. When I got home from work my connection was dead. I rang them the next day and they couldn't figure out what was wrong. I could see in the modem logs that it just couldn't get an ip address and looked like the mac address of the modem needed to be registered again.

I spoke to 3 of their support reps including 1 on the premium help line and they flat out refused to accept it was a mac address problem, saying it was an issue with the signal to noise ratio on the line. They made me wait 2 weeks without internet and phone for a technician to come out and register the mac adress over the phone with his office.

Unsurprisingly I wasn't very happy when he told me what was wrong..

NTL's support never ceases to amaze me.

 

[GO]

Re: NTL Broadband

upgrade time...

http://www.upc.ie/about_us/Price_Changes/Speed_Changes/

Jazes how did I miss this!

Yahoo!

 

[quaidox]

I filled out the form 2 weeks ago when I saw it on this thread. When I got home from work my connection was dead. I rang them the next day and they couldn't figure out what was wrong. I could see in the modem logs that it just couldn't get an ip address and looked like the mac address of the modem needed to be registered again.

I spoke to 3 of their support reps including 1 on the premium help line and they flat out refused to accept it was a mac address problem, saying it was an issue with the signal to noise ratio on the line. They made me wait 2 weeks without internet and phone for a technician to come out and register the mac adress over the phone with his office.

Unsurprisingly I wasn't very happy when he told me what was wrong..

NTL's support never ceases to amaze me.

jesus thats a support horror story if ever i heard one!

 

[GO]

I filled in that form,they said they'd gert back to me in two days!


Unfortunatley,I'm using my pc upstairs with an ebay €5 wifi dongle sticking out of it.

Its a a fucking rollercoaster ride reception wise.

They could bump me up to light speed and I'd never know.!baggyyyy

 

[GO]

I got my upgrade!!



Download can be a bit variable anyway but check out my up speed!!

 

[quaidox]

nice one gary, but keep an eye on it. mine has dropped down to 4Mbps down tonite, bastids!!

 

[Gambra]

Oh imagine, only 4mbs download. How do ye survive?

 

[quaidox]

Oh imagine, only 4mbs download. How do ye survive?

i know, it's like the dark ages of dial up over here!!!

 

[GO]

Yeah stee,mine gone to shite tonight too..

What gives i wonder?Its a 30 meg line like.

Plus theres no need to be telling me to keep an eye on it.I'm fucking addicted to testing it.

 

[Gambra]

I assume people start downloading stuff at night? You probably have a high contention ratio.. I have a basic 1mb line and I'm happy with that!

 

[GO]

At night,yeah thats it....

17 mb/s is the quickest I've yet to see.

I did get 19 the first day I got it,but I think I was the first in my street to make the jump.Must test it at about 4am some night.

 

[quaidox]

it's back to normal today, and contention ratio should not drop it from 14/15 down to 3/4Mbps, they even said so themselves.

 

[GO]

Oh Yeah.

 

[pete]

more like it

 

[GO]

25.19?!

Oh baby....