Oh right I thought you meant for the house bit. If it was me I’d ring them and tell them there’s a leak in the street.this is their infrastructure i'm trying to access. i've had this argument with them before (there was a saga already over the fact it was a metal cover when it was first installed; 'we don't use metal covers') and i demanded the tools to open it, and they sent them out. i told them if they were denying me access to switch off the water to the property (e.g. to do maintenance), they were admitting liability for water damage on the property. they didn't fight me on that point.