Website won't send a purchased item... WHAT TO DO??? (1 Viewer)

[D0njo]

My friend ordered strings from this website www.lordofthestrings.com on the 5th of February, the next day they said they didn't have the item, had to order them but would send when they got em.. now they won't respond to her emails and it's a little bit beyond pulling the piss... is there a sure fire way to threaten them into at least a response?

 

[Goodbye]

Cancel CC

 

[Cormcolash]

GO ROUND THERE AND BUST THEIR HEADS

 

[Space]

Cancel credit card or paypal payment.

 

[D0njo]

GO ROUND THERE AND BUST THEIR HEADS

I like this suggestion, probably give it a go.

The payment has already gone through via Paypal... I was thinking along the lines of solicitors letter, or something? I dunno really.

 

[Cormcolash]

Get Michael Douglas to turn up at their store with a baseball bat

HOW MUCH?

 

[GO]

 

[Gambra]

I like this suggestion, probably give it a go.

The payment has already gone through via Paypal... I was thinking along the lines of solicitors letter, or something? I dunno really.

Make a claim back via paypal? Has it been more than 45 days? Where's I Is John when you need him

 

[Carlow Punks!]

Could be good revenge to get EVERYONE musician you know, and EVERYONE musician they know, to email a short note of disgust, saying how they will never use their website, as they heard the rip-off musicians... might not get your money back, but might worry them over bad publicity, and they may 'find' your order.

Alternatively, I'm heading to the Netherlands tomorrow, I'll bring my Hurley and pay them a visit.
Or get Doyler to do it.

 

[Theseus Mock]

Get paypal to do a chargeback, you should be insured up to a grand or so. Btw, solicitors letter? - Were you buying strings as wholesale or something?

 

[SONYMEGADRIVE]

form a fellowship of the string

 

[rettucs]

Get paypal to do a chargeback, you should be insured up to a grand or so. Btw, solicitors letter? - Were you buying strings as wholesale or something?

chargeback? I'd go the dispute route first.

I've done this a couple of times and have always gotten my disputes resolved to my satisfaction.

For someone who sells stuff online, its tantamout to getting bad rep on e-bay, so I'd definitely recommend this.

 

[Lili Marlene]

Get paypal to do a chargeback,

Grrrrrr

"A chargeback is the return of funds to a consumer, forcibly initiated by the consumer's issuing bank. "




anyway, thedonal, did you get this sorted?

 

[Carlow Punks!]

Donal,
just back from the Netherlands, and the Netherlands says it doesn't have your mate's money. By the looks of it, their filthy rich and they don't need your cash anyway.
Soz.

 

[D0njo]

Thanks everyone, I'll give her the usefull info (the barely coherent jokes, though welcome, will be left her) hopefully she can get it sorted!

 

[D0njo]

Threat of a solicitors letter worked, they've sent the god damned strings.