whathappen?
New Member
REPRIMANDING STRANGER'S KIDS
Hello
Just wanted to ask your advice.
I work in a very very busy shop and our customers are often mothers.A lot bring their smallies in and most are very well behaved and usually end up playing with the toys or entertaining the staff by doing something very cute and sometimes horrible(puke andstuff lol)
However occasionaly we come across kids who are , well, badly behaved or at least what a childless shop manager would consider being bold. They would do things like swing out of the rails that the clothes hang on, throw stock around and (most worrying for me anyway ) swing out of the door locks ( big security bolts) and handles of the front entrance doors. I as manager need to be able to ensure the safety of staff AND customers.However sometimes the parents (mothers and fathers ) ignore this behaviour. If this happens I usually say something like
uh-oh don't play with that, it's yucky
or
Please don't play with the door/lock/rail etc
I NEVER shout or get angry or shout out things like WHO OWNS THIS CHILD? lol
But I am just wondering what should I say. Please bear in mind that the parents are seeing whats happening but don't seem to do anything.
Thanks
Hello
Just wanted to ask your advice.
I work in a very very busy shop and our customers are often mothers.A lot bring their smallies in and most are very well behaved and usually end up playing with the toys or entertaining the staff by doing something very cute and sometimes horrible(puke andstuff lol)
However occasionaly we come across kids who are , well, badly behaved or at least what a childless shop manager would consider being bold. They would do things like swing out of the rails that the clothes hang on, throw stock around and (most worrying for me anyway ) swing out of the door locks ( big security bolts) and handles of the front entrance doors. I as manager need to be able to ensure the safety of staff AND customers.However sometimes the parents (mothers and fathers ) ignore this behaviour. If this happens I usually say something like
uh-oh don't play with that, it's yucky
or
Please don't play with the door/lock/rail etc
I NEVER shout or get angry or shout out things like WHO OWNS THIS CHILD? lol
But I am just wondering what should I say. Please bear in mind that the parents are seeing whats happening but don't seem to do anything.
Thanks