This country is stupid....
About ten weeks ago I applied to renew my passport. Completed the form, attached the photos, asked Mr Garda to stamp it, atached a cheque for €57 quid and sent the whole lot off to beautiful Molesworth Street. Hassle but fair enough.
Five weeks later I gave them a call to see how things were coming along and was advised that "its going in the post this evening". Grand. A week later it had not arrived so I called them again, eventually getting through after two hours of trying. Was told this time that it went in the post "yesterday". A week later, still no sign, so I got back on to them and explained the situation. They put me on hold for 15 mins (listening to A Womans feckin Heart) and then told me that it was posted two weeks prevoiusly. But but, but etc I cried. They said that it was not their responsability once it left their premises and suggested I ring an Post.
An Post had no idea so the Passport people suggested I apply for the whole thing all over again. AND, get this, I would have to PAY another €57 for the privilege. I couldn't believe it, I was speechless, I was without speech (as some funny bloke once said). Like, what is that all about!
So ultimately, I paid €114 to Passport people, €12 to a stupid photo booth in Stephens Green Centre, €7 to get a birth cert cause I had no formal ID to prove to passport people that I was me. And then all they gave me was a One-Year passport "cause we issued one to you already this month".
Sorry for dumping all this on you, it has feck all to do with music but I had to tell somebody that wasn't Joe Duffy.
Does anybody know any legal things regarding who is responsible for paid-for produce that doesn't reach the consumer?
Thanks!
Jim
About ten weeks ago I applied to renew my passport. Completed the form, attached the photos, asked Mr Garda to stamp it, atached a cheque for €57 quid and sent the whole lot off to beautiful Molesworth Street. Hassle but fair enough.
Five weeks later I gave them a call to see how things were coming along and was advised that "its going in the post this evening". Grand. A week later it had not arrived so I called them again, eventually getting through after two hours of trying. Was told this time that it went in the post "yesterday". A week later, still no sign, so I got back on to them and explained the situation. They put me on hold for 15 mins (listening to A Womans feckin Heart) and then told me that it was posted two weeks prevoiusly. But but, but etc I cried. They said that it was not their responsability once it left their premises and suggested I ring an Post.
An Post had no idea so the Passport people suggested I apply for the whole thing all over again. AND, get this, I would have to PAY another €57 for the privilege. I couldn't believe it, I was speechless, I was without speech (as some funny bloke once said). Like, what is that all about!
So ultimately, I paid €114 to Passport people, €12 to a stupid photo booth in Stephens Green Centre, €7 to get a birth cert cause I had no formal ID to prove to passport people that I was me. And then all they gave me was a One-Year passport "cause we issued one to you already this month".
Sorry for dumping all this on you, it has feck all to do with music but I had to tell somebody that wasn't Joe Duffy.
Does anybody know any legal things regarding who is responsible for paid-for produce that doesn't reach the consumer?
Thanks!
Jim