i'm with PTSB for my current account, and their online presence is fine, but my mortgage is with AIB, and i had a comical conversation with someone in the mortgage securities department there a few years back.
i'd managed to get the direct number for them, which they seemed a little put out by - i was looking for copies of two documents relating to buying the freehold on the land our house is on (turns out *lots* of north dublin city is leasehold).
the chap i was talking to in AB was incredulous; he could not understand the concept of not owning the land your house is built on - he'd never heard of it. i had to explain it to him, and he works in the mortgage securities section in AIB...
i'd managed to get the direct number for them, which they seemed a little put out by - i was looking for copies of two documents relating to buying the freehold on the land our house is on (turns out *lots* of north dublin city is leasehold).
the chap i was talking to in AB was incredulous; he could not understand the concept of not owning the land your house is built on - he'd never heard of it. i had to explain it to him, and he works in the mortgage securities section in AIB...