sealed human
Member
hey y'all,
My 3 contract expires on 11th September (hallelujah!) so I am away like a scalded cat to Vodafone/O2 as their coverage is a disgrace...
I called the 3 'support' this morning to find out the expiry date and obviously he asked into why. When I told him I'm leaving for Vodafone soon he said I need to give them 30 days written notice to that effect. When I corrected him that I'm not leaving now, and therefore not breaking my contract, but waiting until expiry, he said that I still had to do this.
I then explained that I was told in a Vodafone store only yesterday of the process involved in leaving, I simply give Vodafone my number, and they will intervene with 3 on my behalf. The whole process should take 2 hours or so!
No, this didnt make a dent with him, he continued to toe the party line as if a robot,that they have their own policies and I cant escape 30 day notice. Oh yeah, and that Vodafone were just wrong.
The call finished with me telling him to blow it out his ass .|..|and he summed up by saying he was going to log that I refused to speak to cancellations dept over this but I plan to leave.
So what I'm wondering is, was this call just a pathetic attempt by 3 to 'scare' customers into staying longer by making leaving seem really problematic, is there ANY truth in his claims?
I've switched providers a few times and its never been that complicated!
My 3 contract expires on 11th September (hallelujah!) so I am away like a scalded cat to Vodafone/O2 as their coverage is a disgrace...
I called the 3 'support' this morning to find out the expiry date and obviously he asked into why. When I told him I'm leaving for Vodafone soon he said I need to give them 30 days written notice to that effect. When I corrected him that I'm not leaving now, and therefore not breaking my contract, but waiting until expiry, he said that I still had to do this.
I then explained that I was told in a Vodafone store only yesterday of the process involved in leaving, I simply give Vodafone my number, and they will intervene with 3 on my behalf. The whole process should take 2 hours or so!
No, this didnt make a dent with him, he continued to toe the party line as if a robot,that they have their own policies and I cant escape 30 day notice. Oh yeah, and that Vodafone were just wrong.
The call finished with me telling him to blow it out his ass .|..|and he summed up by saying he was going to log that I refused to speak to cancellations dept over this but I plan to leave.
So what I'm wondering is, was this call just a pathetic attempt by 3 to 'scare' customers into staying longer by making leaving seem really problematic, is there ANY truth in his claims?
I've switched providers a few times and its never been that complicated!