3 mobile - don't they know who I am?? (1 Viewer)

[sealed human]

hey y'all,

My 3 contract expires on 11th September (hallelujah!) so I am away like a scalded cat to Vodafone/O2 as their coverage is a disgrace...

I called the 3 'support' this morning to find out the expiry date and obviously he asked into why. When I told him I'm leaving for Vodafone soon he said I need to give them 30 days written notice to that effect. When I corrected him that I'm not leaving now, and therefore not breaking my contract, but waiting until expiry, he said that I still had to do this.

I then explained that I was told in a Vodafone store only yesterday of the process involved in leaving, I simply give Vodafone my number, and they will intervene with 3 on my behalf. The whole process should take 2 hours or so!

No, this didnt make a dent with him, he continued to toe the party line as if a robot,that they have their own policies and I cant escape 30 day notice. Oh yeah, and that Vodafone were just wrong.

The call finished with me telling him to blow it out his ass .|..|and he summed up by saying he was going to log that I refused to speak to cancellations dept over this but I plan to leave.

So what I'm wondering is, was this call just a pathetic attempt by 3 to 'scare' customers into staying longer by making leaving seem really problematic, is there ANY truth in his claims?

I've switched providers a few times and its never been that complicated!

 

[Wilbert]

hey y'all,

My 3 contract expires on 11th September (hallelujah!) so I am away like a scalded cat to Vodafone/O2 as their coverage is a disgrace...

I called the 3 'support' this morning to find out the expiry date and obviously he asked into why. When I told him I'm leaving for Vodafone soon he said I need to give them 30 days written notice to that effect. When I corrected him that I'm not leaving now, and therefore not breaking my contract, but waiting until expiry, he said that I still had to do this.

I then explained that I was told in a Vodafone store only yesterday of the process involved in leaving, I simply give Vodafone my number, and they will intervene with 3 on my behalf. The whole process should take 2 hours or so!

No, this didnt make a dent with him, he continued to toe the party line as if a robot,that they have their own policies and I cant escape 30 day notice. Oh yeah, and that Vodafone were just wrong.

The call finished with me telling him to blow it out his ass .|..|and he summed up by saying he was going to log that I refused to speak to cancellations dept over this but I plan to leave.

So what I'm wondering is, was this call just a pathetic attempt by 3 to 'scare' customers into staying longer by making leaving seem really problematic, is there ANY truth in his claims?

I've switched providers a few times and its never been that complicated!

I think it's bullshit on his part. I switched from O2 to vodafone a few years ago and the transition was painless.

 

[Vinnie]

They may need written confirmation to cancel the direct debit (if you're on a bill phone).

 

[Lili Marlene]

The call finished with me telling him to blow it out his ass .|..|

after spending 25 minutes explaining as best I could a problem to a guy today he called me a prick and then hung up.

I love you guyz

 

[7 - No tomorrow]

after spending 25 minutes explaining as best I could a problem to a guy today he called me a prick and then hung up.

I love you guyz

Blow it out your ass.

 

[sealed human]

Figuritively speaking of course, I'm not so profane to attempt that... More Stephen Fry than Bernard Manning!

 

[nlgbbbblth]

They may need written confirmation to cancel the direct debit (if you're on a bill phone).

they definitely will.

send a copy to your bank.

direct debits are lethal. avoid at all costs.

 

[george mcfly]

after spending 25 minutes explaining as best I could a problem to a guy today he called me a prick and then hung up.

I love you guyz

you have all his details, right? why don't you call him with a problem some night at 3 in the morning

 

[Lili Marlene]

you have all his details, right? why don't you call him with a problem some night at 3 in the morning

he was calling on behalf of someone else so I didn't have his details

 

[george mcfly]

he was calling on behalf of someone else so I didn't have his details

ring that person at 3 in the morning to find out.. just tell them he hurt your feelings

 

[frambosenshmak]

So what I'm wondering is, was this call just a pathetic attempt by 3 to 'scare' customers into staying longer by making leaving seem really problematic, is there ANY truth in his claims?

I've switched providers a few times and its never been that complicated!

i switched from vodafone billpay to meteor pay as you go and had waited til my contract expired with vodafone. i didnt have to sign off any direct debit to either vodafone or my bank it was all handled in the switchover by meteor.

However, i know someone who is also switching account to another provider as their contract expires the end of this month. they were informed they had to give 30days notice (but not in writing), did so and that was it. Account terminates around same time contract finishes up.

The 30day policy is now being used by a few different companies, most notably the telecoms industry as having been forced to allow people to move to different providers and retain their number they had to find other ways to fuck with you. And this is one clear example.

You're best going into a 3mobile store asap, saying you're moving contract to another provider and were told you had to give 30days notice. They'll handle it from there. Best not getting shirty with them though or they may lose your request. Phone shop people are blindly loyal to this mythical boss of theirs and i've found they dont believe the customer is right they will fight you tooth and nail over the littlest of requests as if you said their gods name in vain. Whats more satisfying is seeing them lose the rag while you retain a calm demeanour. Try it next time. its worth it for the shortlived superiority complex alone.