Anyone here a lawyer? (1 Viewer)

[egg_]

Cancelled my wireless broadband account cos we could no longer afford to be paying €47 a month (switched to a cheapo fixed line account with another company). My ISP has contacted me and said "ok, but you owe us €987 because your bank hasn't been paying your standing order".

Oh shit.

Thing is, I have receipts from them for every month with an amount and a line saying "Paid by standing order". What should I do? I don't have the €987

 

[ann post]

I'd recommend talkig a bit to the national consumer agency, from oasis.ie:

If you have a contract with a supplier of services you can expect that:

• The supplier has the necessary skill to provide the service
• The service will be provided with proper care and diligence
• The materials used will be sound and that goods supplied with the service will be of merchantable quality

its seems possible that they broke the second rule there if they were misleading you with the bills. I used the nca on my car once o make the vendor pay for nct repairs. i'd say call the nca, then if they bring you any good info call the providers.

 

[GO]

Go to the ombudsman.

 

[Scientician 0.8]

You have the receipts. You paid the money. They can fuck off.

 

[IFF]

what type of organisation is it? if they're right, they didn't contact you for 21 months when payments weren't going through?

they are idiots, if this is the case and don't deserve any money

 

[nlgbbbblth]

what does your bank statement say?

these things are normally paid by direct debit rather than standing order

 

[Goff]

Check your bank statements. If it's says paid, tell them that and tell them you also have the receipts. If they insist, talk to your bank and ask why they think they haven't been paid. They'll sort it.

If it's a case of it hasn't been paid, even though they didn't contact you in the previous 21 months (or whatever period it was), you will have to pay them. Although the fact that they sent you receipts will at least give you some bargaining power if you have to go to court. And they might settle outside. As in, they MIGHT write it off. It's unlikely but things like that happen all the time.

Just write them a load of letters demanding explanations why they were sending you receipts etc., in case you do have to go to court. At least, it shows you were acting in good faith.

 

[maims bond]

Thing is, I have receipts from them for every month with an amount and a line saying "Paid by standing order". What should I do? I don't have the €987

Are you sure you have a receipt and not a bill? If you pay by standing order can you see the amount leaving your bank account every month? As Goff says, you're gonna have to pay but they or the bank seem to have made a mistake.

 

[ann post]

so is anyone a lawyer or not?? get back on topic ffs.

i had a horrible run in where a dd cancelled as i was broke one month, they didnt tell me for three weeks and meanwhiles i had run up about 70 euro in various bullshit fees. i got angry with them and maybe got back something like 30.

 

[nooleen]

so what's happening? are you going to sue the shit out of them?

 

[egg_]

I'm suppose I'm just going to have to pay it, amn't I?

Shit. Going to ask them can they wait for it until Mrs. egg_ goes back to work (post maternity leave)

 

[nooleen]

did you ask the NCA about it? i want to see these bastards brought down.

 

[pissypants]

If you've got the receipts you're sorted.
Send them copies and explain that you've already paid.

 

[nlgbbbblth]

It happened to a friend of mine. 23 months worth of direct debits for a broadband / phone service never taken out by the company.
He noticed that his bank account wasn't being debited but didn't let on - a bit foolish really as they hit him with a demand for €1,200+ one day.

He rang them and offered to pay €200 a month for six months. They accepted it. He paid them by posting a cheque each time along with a letter quoting his account number.

 

[mark]

cormac, is this ntl/upc?

 

[egg_]

Nope, a local crowd