its not great in the first instance if the policy is to find someone to blame for the incident.interesting, albeit brief, discussion in work recently about outsourcing work to cheaper economies; and it confirmed some behaviour i've seen myself. lax employment law encourages dishonesty; if you mess up, you lie. because telling the truth means you're likely to lose your job, so you've nothing to lose by lying.
i've seen it a few times where people blatantly lie about things it can be proved they did; and i think one of the more interesting interactions was a few months back where there was a relatively serious incident landed in my queue, and i was telling the incident manager that no fucking way should it be in my queue, it was someone else's fuckup; and she tried to reassure me that i needn't worry about it ending up on my employment record; she is obviously used to dealing with people scared of being blamed (rightly or wrongly) for incidents.
you pay peanuts, you get monkeysyes, that is clearly what the incident manager was trying to let me know, but for the guys on the ground, the situation may not be so clear cut. one of the guys on the team knows of two instances where people were fired for fuckups, and he reckons the root cause was a lack of training in at least one of them. but there's also a reluctance to provide training, because that costs money and the whole point is to keep things cheap.
Thank the stars for Irish employment protections. I've made some pretty spectacular fuckups over the years - and not through lack of training either (though in fairness the tech industry provides approx zero training)two instances where people were fired for fuckups
Ah ok, so you mean being responsible for owning/fixing incidents, rather than causing them.
Incident management is part of my job. It absolutely doesn't work unless it is blame-free in the first instance, and there are very clearly defined areas of ownership, in the second.
Oooh I don't like having money which might not be mine at my fingertips. I'm going away next week so extra dangerous. I might say to them that the extra money got swallyed up by my overdraft so I can only afford to pay them back at the rate of £1 a month. Apparently they can't offset future wages and they can't get the bank to take it back, so they can either sue me or accept my terrible terms.Wait til they come looking
Oooh I don't like having money which might not be mine at my fingertips. I'm going away next week so extra dangerous. I might say to them that the extra money got swallyed up by my overdraft so I can only afford to pay them back at the rate of £1 a month. Apparently they can't offset future wages and they can't get the bank to take it back, so they can either sue me or accept my terrible terms.
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